Account and data deletion

You can delete your account yourself; you do not have to contact us:

• In the mobile app: the Account tab → Profile → Delete account.
• On the website: the Profile page → the delete account card, then type DELETE to confirm.

If you cannot sign in, email us from your registered address at support@fawj-lab.com and we will action the request within 30 days.

• Your name, email address, username and mobile number.
• Every device you registered, including serial numbers and the invoice images attached to them.
• Your saved pickup address and the map coordinates you pinned.
• Your push notification tokens, so notifications stop immediately.

This happens as soon as you confirm, and your email address is released so you can sign up again later if you want to.

Completed request records, their invoices and the related shipment records remain, with the pickup address and coordinates removed and no longer attached to your name or personal details.

They are financial records we are required to retain for accounting and tax purposes, and a claim with the delivery partner about an earlier shipment may still be open. They are kept for as long as accounting and tax rules require, then destroyed.

You cannot delete your account while a repair is in progress, because we may be holding your device — or the service centre may be — and we need your address to return it. Once the request is closed and the device is back with you, deletion is available immediately.

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