Terms of Service

By using the Damanak app or website you agree to these terms. If you do not agree to them, do not use the service. Damanak is operated by Fawj Lab in the Kingdom of Saudi Arabia.

Damanak keeps your device warranty records, receives maintenance requests, arranges collection and return of the device, and follows the claim up with the warranty provider or service centre on your behalf.

Damanak is not the manufacturer and does not issue the warranty. Whether a claim is covered is decided by the warranty provider, not by us.

• You must be 18 or older to create an account.
• You are responsible for the accuracy of the information you enter and for any use made through your account.
• On a business account, the owner can add employees and let them raise requests, and remains responsible for their use of the service.
• You can delete your account at any time from inside the app.

• Each plan sets how many devices you may register, and is paid in advance for the full period.
• You can upgrade to a larger plan or renew from inside the app.
• You can switch off renewal at any time; your subscription then runs to the end of the period you paid for.
• Amounts paid for a period that has started are non-refundable unless the law requires otherwise.

The fee for a request — a diagnostic or a paid repair, for example — is shown before you pay. Displayed prices exclude VAT; when VAT is active it is added on top and shown on the total.

Payments are processed by Moyasar. We do not store your card details.

We submit your claim to the warranty provider using the details and invoice you gave us. If coverage is refused we tell you why, and you can then choose a paid repair or ask for the device back as it is.

Any timescale we quote for inspection or repair is an estimate and depends on the warranty provider and the service centre.

Collection and return are handled by an external delivery partner. For that to work you must:

• Pin your pickup location accurately and be reachable on the number you registered.
• Back your data up before handing the device over.
• Remove your SIM, memory cards and any accessory the repair does not need.
• Unlock the device or give us what is needed to inspect it — some faults cannot be diagnosed on a locked device.
• Not hand over a device that is not yours or that has been reported lost.

Inspection, repair or a factory reset can erase what is stored on the device. Backing it up before handover is your responsibility, and we are not liable for lost data or content.

We handle your device with care. While it is in transit it is in the delivery partner's custody under that partner's coverage. For loss or damage in transit, our liability is limited to the device value declared when the request was created, and to the coverage available from the delivery partner.

We are not liable for indirect loss such as lost use, lost profit or business interruption. None of this limits your statutory rights as a consumer.

Do not submit false details or invoices, attempt to reach accounts or data that are not yours, or misuse the service or abuse our staff. We may suspend an account that does.

We may suspend or close an account that breaches these terms or where we suspect fraud. You can end your use of the service at any time by deleting your account. Deletion is not possible while a repair is in progress, because we may be holding your device.

We may update these terms. Continuing to use the service after an updated version is published means you accept it.

These terms are governed by the laws of the Kingdom of Saudi Arabia, and any dispute arising from them falls to the competent courts in Riyadh.

For any question about these terms, contact us at support@fawj-lab.com.

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