Support
Damanak · Fawj Lab · Kingdom of Saudi Arabia
Email us
We reply within one business day. If you already have a maintenance request open, include its number so we can go straight to it.
Support inside the app
The fastest route is a support ticket from inside the app: the Support tab → New ticket. It reaches the operations team with your request details attached, and replies come back in the app.
Common questions
- Where is my device right now?
- Every request shows its current stage, from approval through courier collection to the device coming back to you. Open the request from the home screen to follow it.
- My sign-in code did not arrive
- Check your spam folder first, then request a new code. If it keeps happening, email us from the same address your account uses.
- How do I delete my account?
- From inside the app. The account and data deletion page explains exactly what is removed.